Senior Data Delivery Specialist
New
M
MarbleLegal Tech
This role is fully remote within Canada.Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelProcess improvement
Requirements
- Experience resolving escalated matters with external parties, providers, or vendors.
- Proven ability to manage financial reconciliations and handle professional disputes.
- Strong proficiency in Microsoft Excel (filtering, reconciling, and data review).
- Effective verbal and written communication skills for client-facing and partner interactions.
- Experience working in fast-paced, high-volume, and deadline-driven environments.
- Ability to identify root causes and determine when to escalate issues appropriately.
- Attention to detail regarding privacy standards and documentation accuracy.
- Experience in healthcare, health information management, insurance claims, or the legal industry is a plus.
- Familiarity with medical terminology and health data privacy frameworks is preferred.
- Prior experience contributing to process improvements or automation projects.
Responsibilities
- Manage complex requests and escalations, including unresolved invoices and stalled documentation.
- Maintain operational queues and proactively address aging requests before they become client issues.
- Ensure strict compliance with HIPAA and state health record laws for all audited work.
- Handle client project inboxes, export data, and review information for case qualification.
- Configure and onboard new customer accounts with network partners.
- Diagnose platform issues, report bugs, and advocate for product enhancements.
- Mentor junior team members on escalation handling and compliance accuracy.
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