- Manage complex requests and escalations, including unresolved invoices and stalled documentation.
- Maintain operational queues and proactively address aging requests before they become client issues.
- Ensure strict compliance with HIPAA and state health record laws for all audited work.
- Handle client project inboxes, export data, and review information for case qualification.
- Configure and onboard new customer accounts with network partners.
- Diagnose platform issues, report bugs, and advocate for product enhancements.
- Mentor junior team members on escalation handling and compliance accuracy.
Microsoft ExcelProcess improvement