Customer Support Specialist I
M
Muck RackPublic Relations SaaS
Location: Remote (Bulgaria), 12:00 PM to 8:00 PM Bulgaria time (EET/EEST)Full-TimeEntry
SalaryAt least 1,600 EUR per month
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Job Details
- Experience
- 1+ years
- Required Skills
- Problem SolvingTime ManagementWritten communicationQuality AssuranceCustomer support
Requirements
- 1+ years of experience supporting time-sensitive operational workflows in customer support, operations, editorial operations, media operations, or a similar environment
- Experience managing multiple concurrent priorities while consistently meeting deadlines
- Exceptional attention to detail and a strong quality assurance mindset
- Excellent written communication skills with the ability to communicate clearly and professionally
- Strong organizational and time management skills
- Experience working directly with customers or customer-facing deliverables
- Ability to work independently, exercise sound judgment, and make informed decisions within established processes
- Strong problem-solving skills and the ability to remain calm under tight deadlines
- Experience following documented operational procedures while identifying opportunities for continuous improvement
Responsibilities
- Own the daily execution and delivery of Media Intelligence Digests across a portfolio of client accounts
- Review and deliver client digests while consistently meeting established delivery deadlines and service-level expectations
- Perform detailed quality assurance reviews to ensure every digest is accurate, complete, and aligned with client expectations before delivery
- Monitor active client review windows, coordinate revisions, and ensure requested changes are completed quickly and accurately
- Troubleshoot delivery issues in real time, identify root causes, and escalate operational or technical issues when appropriate
- Partner closely with Editorial, Customer Success, Customer Support, Onboarding, and Product and Engineering teams
- Identify opportunities to improve workflows, documentation, and operational processes
- Help onboard new digest accounts by supporting operational readiness and documenting best practices
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