Trader Support Specialist - Futures
New
T
TradeifyFintech Prop Trading
Remote – Anywhere, 3:00 PM to 11:00 PM ESTContractMiddle
Salary1,500 USD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Analytical SkillsProblem SolvingHubSpotZendeskTechnical supportCRMCustomer support
Requirements
- 2+ years of experience in customer service, technical support, operations, or a similar role, preferably in a fast-paced environment.
- Excellent written and verbal communication skills in English.
- Ability to type a minimum of 30 WPM.
- Experience using CRM or customer support tools such as Intercom, HubSpot, Zendesk, or similar platforms.
- A customer-first mindset with a strong focus on delivering thoughtful, complete, and high-quality support.
- Ability to multitask, prioritize competing needs, and manage time effectively in a dynamic environment.
- Strong analytical and problem-solving skills.
- Ability to work 3:00 PM to 11:00 PM EST.
Responsibilities
- Serve as the primary point of contact for Tradeify traders and customers, owning interactions from start to resolution through live chat, email, Discord, and other support channels.
- Accurately identify, assess, and resolve a wide range of inquiries, including general account questions, technical issues, trading platform questions, data feed concerns, and operational support needs.
- Develop a strong understanding of Tradeify’s trading platforms, internal tools, proprietary systems, and trader workflows.
- Troubleshoot incoming inquiries, determine urgency and severity, and escalate to the appropriate internal teams such as Compliance, Operations, and Technology when needed.
- Educate current and prospective traders on how Tradeify works, including account processes, platform functionality, rules, and trader expectations.
- Monitor trading systems and common support trends to proactively identify issues that may impact the trader experience or operational flow.
- Participate in beta testing for new features and provide feedback that supports product improvement and company growth.
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