Technical Support Specialist

New

PEOPLEMORE P.S.A.Software Development

Locations: Poznań, Poznań, Kraków, Kraków, Warszawa, Warszawa, Gdańsk, Gdańsk, Poznań, Country code: PLFull-TimeMiddle

Salary2917 - 3646 CHF per hour b2b currencySource=conversion; 3648 - 4560 USD per hour b2b currencySource=conversion; 2670 - 3337 GBP per hour b2b currencySource=conversion; 3117 - 3896 EUR per hour b2b currencySource=conversion; 13440 - 16800 PLN per hour b2b currencySource=original

Apply NowOpens the employer's application page

Job Details

Languages: En B2, de C1
Required Skills: JiraTechnical support

Requirements

Very good command of German
Very good command of English
Knowledge of XML and XML document structures
Experience with JIRA or another ticketing system
Knowledge of German invoices and their structure
Ability to analyze problems and independently handle support requests
Good organizational and communication skills when working with clients and business partners
Willingness to learn EDI, e-invoicing, and integration-related processes

Responsibilities

Handle and analyze requests in a ticket-based support environment
Onboard client partners and guide them through connection procedures
Analyze issues and requests reported by partners
Independently resolve recurring tickets and escalate complex cases
Analyze error messages and identify root causes
Work with translation maps to identify potential issues
Manage partner transitions from test to production environments
Cooperate with technical teams and report status updates
Handle communication via email and JIRA
Update project documentation

View Full Description & ApplyYou'll be redirected to the employer's site