Polish Speaking Player Support Specialist
New
M
Mercier Consultancy GroupGaming & Esports
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Poland. Spain. Norway. PortugalFull-Time
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Native or fluent Polish (spoken and written), Professional English
- Required Skills
- TroubleshootingTechnical support
Requirements
- Native or fluent Polish (spoken and written).
- Professional English proficiency to work within our international team structure.
- Strong passion for the Gaming & Esports industry with a solid understanding of gaming culture.
- Excellent communication skills and the ability to empathize with player frustrations.
- Strong problem-solving mindset and technical aptitude.
Responsibilities
- Provide world-class technical and account support to Polish-speaking players across various gaming platforms.
- Troubleshoot in-game issues, payment inquiries, and account security concerns with speed and precision.
- Maintain deep knowledge of current Gaming & Esports trends to effectively assist the player community.
- Act as a brand ambassador, ensuring a positive and engaging experience for every user interaction.
- Collaborate with cross-functional teams to identify and report bugs or system performance issues to developers.
- Stay updated on patch notes, game updates, and community news to provide accurate information to players.
- Contribute to the internal knowledge base to improve support processes within the Gaming & Esports division.
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