Danish Speaking Fitbit Customer Support Specialist
M
Mercier Consultancy GroupFitness & Wellness
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Denmark. Poland. Portugal. SpainFull-TimeEntry
SalaryCompetitive Monthly Salary.
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Job Details
- Languages
- Native or fluent Danish (spoken and written), strong command of English
- Required Skills
- Technical support
Requirements
- Native or fluent Danish (spoken and written).
- Strong command of English for international team collaboration.
- Proven passion for fitness, wellness, and wearable technology.
- Excellent communication skills with a focus on customer-centric problem solving.
- Previous experience in technical support or customer relations is a significant advantage.
Responsibilities
- Provide high-quality technical and functional support to Fitbit users via phone, email, and chat.
- Empower customers to maximize their fitness trackers and wellness software features.
- Troubleshoot sync issues, hardware concerns, and app-related queries within the fitness & wellness sector.
- Maintain a deep knowledge base of the latest fitness technology trends and product updates.
- Deliver empathetic and expert service that aligns with the premium nature of the brand.
- Collaborate with international teams to optimize the overall user experience in the health and wellness domain.
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