- Serve as the primary point of contact for Tradeify traders and customers, owning interactions from start to resolution through live chat, email, Discord, and other support channels.
- Accurately identify, assess, and resolve a wide range of inquiries, including general account questions, technical issues, trading platform questions, data feed concerns, and operational support needs.
- Develop a strong understanding of Tradeify’s trading platforms, internal tools, proprietary systems, and trader workflows.
- Troubleshoot incoming inquiries, determine urgency and severity, and escalate to the appropriate internal teams such as Compliance, Operations, and Technology when needed.
- Educate current and prospective traders on how Tradeify works, including account processes, platform functionality, rules, and trader expectations.
- Monitor trading systems and common support trends to proactively identify issues that may impact the trader experience or operational flow.
- Participate in beta testing for new features and provide feedback that supports product improvement and company growth.
Analytical SkillsProblem SolvingTechnical support+4 more