Danish Speaking Customer Support Specialist
New
M
Mercier Consultancy GroupCustomer Support
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Denmark. Germany. Spain. PortugalFull-Time
SalaryCompetitive Monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent Danish (spoken and written)
- Required Skills
- Customer support
Requirements
- Native or fluent Danish (spoken and written) is mandatory.
- Proven experience in Customer Support Services or a similar client-facing environment is a strong advantage.
- Excellent communication skills.
- Strong digital literacy.
- Ability to adapt to new software platforms quickly.
- Motivated, team-oriented mindset.
Responsibilities
- Deliver exceptional omnichannel support to Danish-speaking clients, ensuring the highest standards of the Customer Support Services industry.
- Resolve complex inquiries through phone, email, and live chat with precision and professional empathy.
- Maintain detailed customer records and provide accurate information regarding services and product portfolios.
- Collaborate with international teams to optimize support processes and enhance the overall end-user experience.
- Participate in continuous improvement initiatives to maintain high quality-of-service metrics.
- Represent the company brand with professionalism.
- Proactively identify and escalate urgent technical or operational issues to the relevant departments.
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