Danish Speaking Zalando Customer Expert
New
M
Mercier Consultancy GroupRetail E-commerce
Greece. Athens, Attica, Greece. Sofia, Sofia City Province, Bulgaria. Denmark. Spain. PortugalFull-Time
SalaryCompetitive Monthly Salary package with 2 Extra Salaries Per Year (13th and 14th salary) and an attractive monthly performance bonus.
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Job Details
- Languages
- Native or fluent Danish (spoken and written); Professional proficiency in English.
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent Danish (spoken and written).
- Professional proficiency in English for internal training and company-wide communication.
- Strong digital literacy and the ability to navigate complex CRM systems efficiently.
- A proactive attitude and a genuine passion for delivering high-quality service in the fast-paced retail sector.
- Prior experience in a retail or e-commerce customer-facing role is highly preferred.
Responsibilities
- Act as the primary point of contact for Danish-speaking customers, ensuring a seamless shopping experience within the retail e-commerce environment.
- Manage complex order inquiries, returns, and delivery tracking with a focus on high customer satisfaction.
- Collaborate with internal retail departments to resolve issues related to payment, inventory, and online account management.
- Maintain a deep understanding of the Zalando product catalog to provide informed and professional fashion-forward guidance to customers.
- Uphold the brand’s reputation for excellence by delivering empathetic and efficient communication via phone, email, and live chat.
- Continuously monitor retail industry trends to anticipate and resolve potential customer concerns before they arise.
- Contribute to team goals by achieving key performance indicators (KPIs) related to resolution time and quality metrics.
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