Dutch Speaking Customer Expert
New
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Mercier Consultancy GroupTelecommunications
Greece. Zakinthos, Ionian Islands, Greece. Crete, Greece. Corfu, Ionian Islands, Greece. Mykonos, Southern Aegean, Greece. Athens, Attica, GreeceFull-Time
SalaryCompetitive Monthly Salary with 13th and 14th salary payments annually.
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Job Details
- Languages
- Dutch
- Required Skills
- Customer serviceTechnical supportCRM
Requirements
- Native or fluent Dutch (spoken and written).
- Proven experience in customer service or technical support, preferably within the telecommunications industry.
- Strong digital literacy and the ability to navigate complex telecommunications hardware and software interfaces.
- A proactive, problem-solving mindset suited for a dynamic, high-tech environment.
- Excellent communication skills with a professional and empathetic approach to customer resolution.
Responsibilities
- Provide high-level technical support for clients within the telecommunications sector via phone, email, and chat.
- Resolve complex connectivity, network, and hardware issues to ensure optimal service delivery for our tech-forward clientele.
- Educate customers on the latest telecommunications products, digital services, and premium upgrade options.
- Maintain meticulous documentation of customer interactions within the company CRM to ensure service excellence.
- Collaborate with international cross-functional teams to streamline support processes and improve customer satisfaction metrics.
- Serve as a brand ambassador, representing the Tech Leader’s commitment to innovation and seamless communication solutions.
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