German Speaking Zalando Customer Expert
New
M
Greece. Germany. Switzerland. Austria. Belgium. LuxembourgFull-Time
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Native or fluent Dutch, professional proficiency in German
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent Dutch (spoken and written).
- Professional proficiency in German.
- Strong background or interest in the modern retail (online & offline) landscape.
- Exceptional communication skills.
- Passion for customer success.
- Proactive mindset.
Responsibilities
- Provide world-class support to Zalando customers regarding their online shopping experience.
- Manage order inquiries, returns, and exchanges with a high level of efficiency and empathy.
- Represent the retail brand by ensuring that every customer interaction reflects Zalando's professional standards.
- Assist clients with navigating the online retail platform, including account management and payment queries.
- Identify customer trends and communicate feedback to help optimize the online retail user experience.
- Maintain accurate records of customer interactions within our digital CRM systems.
- Collaborate with cross-functional teams to resolve complex retail logistics and delivery issues.
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