Dutch Speaking Support Specialist
New
M
Mercier Consultancy GroupCustomer Support
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Netherlands. Belgium. Spain. PortugalFull-TimeMiddle
SalaryCompetitive Monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent Dutch (spoken and written)
- Required Skills
- Technical supportCustomer support
Requirements
- Native or fluent Dutch (spoken and written).
- Proven experience in Customer Support Services or a similar client-facing role.
- Strong communication skills and a passion for helping people resolve their daily challenges.
- A proactive mindset and the ability to thrive in a multicultural, on-site environment.
- General technical proficiency to navigate modern support software effectively.
Responsibilities
- Deliver exceptional omnichannel support to Dutch-speaking clients, ensuring high satisfaction levels.
- Resolve complex customer inquiries and technical issues with empathy, accuracy, and professionalism.
- Maintain detailed records of customer interactions to contribute to the continuous improvement of service standards.
- Collaborate with international teams to optimize workflows and enhance the overall client experience.
- Stay updated on product knowledge and service policies to provide precise information to users.
- Act as a brand ambassador, representing clients with excellence in every interaction.
- Meet and exceed performance indicators established for the position.
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