Customer Care Expert Werkstudent:in
New
C
Cara CareDigital Health
GermanyPart-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German (native level), English (at least B2)
- Required Skills
- Problem SolvingEmpathyCustomer support
Requirements
- Current enrollment in a university degree program.
- Native-level proficiency in German (spoken and written).
- English proficiency at B2 level or higher (spoken and written).
- High affinity for digital products and comfort with new tools.
- Ability to communicate with empathy, patience, and friendliness.
- Strong solution-oriented thinking and acting.
- Structured, reliable, and independent working style.
- Willingness to occasionally support users on weekends.
- Interest in digital health, digital therapeutics, or health technology.
- Ideally, prior experience in customer care, customer support, or patient care.
Responsibilities
- Provide support to patients via app chat, email, and phone.
- Assist users with content-related and technical questions regarding digital therapy programs.
- Respond to user inquiries and feedback with empathy and individuality.
- Build a detailed understanding of therapy program content to provide optimal support.
- Ensure a positive and appreciative patient experience across all communication channels.
- Identify recurring questions, problems, and potential for improvement.
- Support the continuous development of internal processes.
- Actively contribute to a positive team dynamic and the further development of care processes.
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