French Speaking Transportation Customer Expert
New
M
Mercier Consultancy GroupTransportation and Logistics
Greece. Germany. Spain. Belgium. Switzerland. LuxembourgFull-TimeMiddle
SalaryCompetitive Monthly Salary with Monthly Performance Bonus and 2 Extra Salaries Per Year (13th and 14th salary).
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Job Details
- Languages
- French
- Required Skills
- Problem SolvingCustomer service
Requirements
- Native or fluent French (spoken and written).
- Excellent communication skills with a focus on problem-solving in a fast-paced environment.
- Previous experience in customer service, hospitality, or the transportation industry is highly preferred.
- Proficiency in computer systems and digital communication tools.
- Ability to work in a remote setup within Greece while maintaining professional service standards.
Responsibilities
- Deliver exceptional customer support to French-speaking clients within the global transportation and logistics sector.
- Assist passengers and clients with booking management, transit scheduling, and itinerary modifications.
- Resolve technical and service-related issues with speed, empathy, and professional communication.
- Maintain high levels of customer satisfaction by managing transportation inquiries via phone, email, and live chat.
- Collaborate with international teams to optimize service delivery and enhance the overall passenger journey.
- Stay updated on transportation industry regulations, safety policies, and travel updates to provide accurate guidance.
- Contribute to team success by meeting quality and performance KPIs.
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