Italian Speaking Customer Service Agent
New
M
Mercier Consultancy GroupCustomer Support Services
Greece. Germany. France. Belgium. Austria. SwitzerlandFull-Time
SalaryCompetitive Monthly Salary with 13th and 14th salary bonuses paid annually.
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Job Details
- Languages
- Native or fluent Italian (spoken and written); Professional proficiency in English.
- Required Skills
- Problem SolvingCustomer support
Requirements
- Native or fluent Italian (spoken and written).
- Professional proficiency in English for daily communication.
- Valid EU passport.
- Strong communication and problem-solving skills tailored for the Customer Support Services environment.
- Ability to thrive in a remote work setting within Greece.
- Prior experience in a customer-facing role is considered a distinct advantage.
Responsibilities
- Provide high-quality support to Italian-speaking customers via phone, email, and live chat.
- Resolve customer inquiries efficiently while maintaining the professional standards of the Customer Support Services industry.
- Maintain accurate customer records and database information.
- Develop a deep understanding of our client's products and services to provide expert assistance.
- Collaborate with internal teams to escalate complex technical issues and ensure swift resolutions.
- Contribute to team goals and KPIs by meeting performance targets consistently.
- Foster positive relationships with customers to ensure long-term satisfaction and brand loyalty.
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