Customer Service Support Agent
New
L
LevelUpBusiness Process Outsourcing
This is a fully remote position, Scheduled night shifts to support customers in the U.S.Full-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1–2 years
- Required Skills
- Communication SkillsAccount ManagementCustomer support
Requirements
- 1–2 years of proven experience in a customer-facing role.
- Demonstrated experience handling customer retention and managing escalations.
- Confidence conducting live customer calls and virtual meetings.
- Exceptional written and verbal English communication skills.
- Comfortable working scheduled night shifts to support customers in the U.S.
Responsibilities
- Manage the full commercial lifecycle for assigned customers, including renewals and contract updates.
- Address customer concerns effectively and efficiently throughout the lifecycle.
- Handle a range of customer tickets, covering billing questions and product inquiries.
- Conduct live calls with customers to support their needs directly.
- Serve as first-line (L1) support, escalating and coordinating with internal teams to resolve issues.
View Full Description & ApplyYou'll be redirected to the employer's site
