Customer Support Agent
New
5
5CACustomer Service
Remote - JapanFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Japanese (C1 level), English
- Required Skills
- Customer support
Requirements
- Advanced proficiency in both Japanese (C1 level) and English.
- Interest in e-commerce, consumer electronics, and customer satisfaction.
- Ability to proactively engage with new technologies and products.
- High level of learning motivation and self-directed problem-solving skills.
- Must have a dedicated, quiet home workspace.
- Internet with minimum 15Mb/s download and upload speed, and latency under 120ms.
- PC with at least 8GB RAM.
- OS: Windows 11 (excluding S mode) or macOS 13.0 or higher.
- Processor: Intel Core i5-8260U or higher.
- Smartphone for two-factor authentication (Android 10.0+ or iOS 16.0+).
- Customer service experience is a plus.
Responsibilities
- Provide high-quality customer service via email, live chat, social media, and phone.
- Act as the primary point of contact for customers of multinational electronics and e-commerce companies.
- Identify and resolve customer issues calmly and effectively.
- Participate in skills-enhancement training to maintain service standards.
- Operate within a large international team environment.
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