Gaming Support Agent
New
5
5CAGaming Customer Support
Location: Remote - Bosnia and Herzegovina; Remote - Japan; Remote - Malaysia; Remote - Morocco; Remote - Philippines; Remote - Serbia; Remote - TürkiyeFull-Time
Salary not disclosed
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Job Details
- Languages
- Japanese (C1 level), English (B2 level)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Japanese language proficiency: C1 minimum.
- English language proficiency: B2 minimum.
- Deep knowledge of and passion for video games.
- Ownership of a PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop.
- Ability to learn quickly and act independently.
- Strong troubleshooting skills.
- Dedicated, quiet home workspace.
- Stable internet: Download 15 Mb/s and Upload 15 Mb/s or higher, latency < 120 ms.
- Hardware: Minimum 8GB RAM.
- OS: Windows 11 (non-S mode) or macOS 13.0 or later.
- CPU: CPU Mark 9220 or higher (e.g., Intel i5-8400 or higher).
- GPU: G3D Rating 4806 or higher (e.g., GTX 760 or higher).
- Smartphone capable of two-factor authentication (Android 10.0+ or iOS 16.0+).
Responsibilities
- Provide customer support for gaming studios, assisting players with account and technical issues.
- Guide players to solutions for inquiries regarding game purchases and gameplay.
- Work as part of an agent team under the guidance of team leaders and operation managers.
- Complete auxiliary training modules to improve skills throughout the role.
- Maintain up-to-date knowledge of client projects, latest updates, past releases, and brand information.
- Support players to ensure they continue to enjoy their gaming experience.
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