Japanese / English Gaming Support Agent
New
5
5CAGaming Support
Bosnia and Herzegovina; Japan; Malaysia; Morocco; Philippines; Serbia; TürkiyeFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Japanese (C1 minimum), English (B2 minimum)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Advanced proficiency in Japanese (C1 minimum).
- Intermediate proficiency in English (B2 minimum).
- In-depth gaming knowledge.
- Ownership of a PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or modern gaming PC/laptop.
- Dedicated quiet workspace within your residence.
- Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency < 120 ms.
- Minimum of 8 GB RAM.
- Operating system: Windows 11 (excluding S Mode) or macOS 13.0 or newer.
- Processor: CPU Mark of 9220 or stronger (Intel 8th Gen/Ryzen 2nd Gen or above).
- GPU: G3D Rating of 4806 or stronger.
- Smartphone for 2FA running Android 10.0+ or iOS 16.0+.
Responsibilities
- Handle customer support issues for an assigned game studio.
- Assist players with account and technical issues.
- Resolve purchase- and gameplay-related queries.
- Collaborate with a team of agents under the guidance of a Team Lead and Operations Manager.
- Participate in training modules to improve professional skills.
- Stay informed on the client's newest projects, updates, past releases, and branding.
View Full Description & ApplyYou'll be redirected to the employer's site
