Japanese / English Gaming Support Agent
New
5
5CAGaming Customer Support
Bosnia and Herzegovina, Japan, Malaysia, Morocco, Philippines, Serbia, TurkeyFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Japanese (C1 minimum), English (B2 minimum)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Advanced Japanese language proficiency (C1 minimum).
- Intermediate English language proficiency (B2 minimum).
- In-depth gaming knowledge.
- Own a PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop.
- Internet speed of at least 15 Mb/s download and 15 Mb/s upload (Latency < 120 ms).
- Computer with at least 8 GB RAM.
- Operating system: Windows 11 (excluding S Mode) or macOS 13.0 or newer.
- Processor with a CPU Mark of at least 9220 (8th Gen Intel/2nd Gen Ryzen or above).
- GPU with a G3D Rating of at least 4806.
- Smartphone for two-factor authentication (Android 10.0+ or iOS 16.0+).
- Dedicated quiet workspace at residence.
Responsibilities
- Handle customer support issues for assigned game studios.
- Help players resolve account and technical issues.
- Resolve purchase- and gameplay-related queries.
- Collaborate with a team of agents under the guidance of a Team Lead and an Operations Manager.
- Participate in assisted training modules to develop skills.
- Maintain up-to-date knowledge of client projects, releases, and branding.
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