Japanese / English Customer Support Agent
New
5
5CACustomer Service
Remote - JapanFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Japanese, English
- Required Skills
- TroubleshootingCustomer support
Requirements
- Advanced (C1) proficiency in Japanese and English.
- A dedicated, quiet workspace located within your residence.
- Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency <120 ms.
- Minimum 8 GB RAM.
- Windows 11 (excluding Windows S Mode) or macOS 13.0 or newer.
- Intel Core i5-8260U processor or better.
- Integrated graphics card.
- Smartphone for two-factor authentication (Android 10.0+ or Apple iOS 16.0+).
- Interest in e-commerce and consumer electronics.
- Ability to take initiative and excel at troubleshooting.
Responsibilities
- Provide professional customer service for multinational consumer electronics and e-commerce companies.
- Interact with customers via email, live chat, social media, and phone channels.
- Troubleshoot customer issues calmly and effectively.
- Participate in assisted training to develop and improve support skills.
- Work as part of a large international team.
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