Customer Support Agent
New
5
5CACustomer Experience
EMEA (Remote)Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German (C1 minimum), English (B2 minimum)
- Required Skills
- TroubleshootingCustomer support
Requirements
- German proficiency at C1 level minimum.
- English proficiency at B2 level minimum.
- Interest in e-commerce, consumer electronics, and customer satisfaction.
- Ability to work with new technologies and products.
- Fast learner with strong troubleshooting skills.
- Dedicated quiet workspace at residence.
- Minimum internet speed of 15 Mb/s download and upload with latency <120ms.
- Minimum 8 GB RAM.
- Windows 11 (64-bit) or macOS 13 or newer.
- Intel Core i5-8300H or equivalent processor.
- Smartphone compatible with Android 10.0+ or iOS 16.0+ for 2FA.
Responsibilities
- Provide customer service for multinational consumer electronics and e-commerce companies.
- Communicate with customers via email, live chat, social media, and phone.
- Troubleshoot customer issues calmly and effectively.
- Participate in assisted training to develop and improve support skills.
- Collaborate as part of a large international team.
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