Mandarin / English Customer Support Agent
New
5
5CACustomer Service
Location: Remote - MalaysiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Mandarin (C1), English (B2)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Advanced level Mandarin (minimum C1).
- Intermediate level English (minimum B2).
- Located in Malaysia.
- Dedicated quiet workspace within your residence.
- Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency <120 ms.
- Computer with at least 8 GB RAM.
- Operating system: Windows 11 (excluding S Mode) or macOS 13.0 or newer.
- Processor: Intel Core i5-8260U or better.
- Smartphone for two-factor authentication (Android 10.0+ or iOS 16.0+).
Responsibilities
- Provide customer service for multinational consumer electronics and e-commerce companies.
- Communicate with customers via email, live chat, social media, and phone.
- Troubleshoot customer issues calmly and effectively.
- Participate in assisted training to develop and improve support skills.
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