French Speaking Zalando Customer Expert

New

Greece. Belgium. Switzerland. Luxembourg. Germany. SpainFull-Time

SalaryCompetitive Monthly Salary with 13th and 14th salaries paid annually.

Apply NowOpens the employer's application page

Job Details

Languages: Native or fluent French
Required Skills: Communication SkillsCustomer serviceTroubleshootingCustomer support

Native or fluent French (spoken and written) is mandatory for this role.
Proven passion for the retail (online & offline) industry and customer-centric service.
Exceptional communication and empathy skills, with a focus on resolving client needs.
Proficiency in computer usage and familiarity with online retail shopping platforms.
Resilience and the ability to work in a fast-paced environment.

Deliver exceptional customer service for the retail industry, ensuring that Zalando shoppers receive premium support.
Resolve inquiries regarding orders, fashion returns, and online retail account management via phone, email, and chat.
Utilize your native-level French language skills to offer personalized guidance and build brand loyalty.
Maintain comprehensive knowledge of current retail trends and company policies to assist customers effectively.
Troubleshoot technical issues related to the Zalando platform to ensure a seamless online shopping experience.
Collaborate with cross-functional teams to resolve complex customer escalations in a timely and professional manner.
Consistently meet performance KPIs and quality standards to ensure excellence within the retail sector.

View Full Description & ApplyYou'll be redirected to the employer's site