French Speaking Video Streaming Customer Expert
New
M
Mercier Consultancy GroupStreaming Media
Greece. Germany. Spain. Belgium. Switzerland. LuxembourgFull-Time
SalaryCompetitive Monthly Salary with 13th and 14th salaries per year.
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Job Details
- Languages
- Native or fluent French (spoken and written)
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Native or fluent French (spoken and written).
- Strong passion for the streaming platforms industry and digital media.
- Excellent communication skills and a customer-centric mindset.
- Availability to work in a fast-paced, high-performance remote environment.
- Proficiency in basic troubleshooting and interest in technology.
Responsibilities
- Provide high-level technical and account support for subscribers of a premier streaming platform.
- Resolve streaming quality issues, billing inquiries, and subscription management queries in French.
- Act as a brand ambassador, ensuring a premium user experience for all streaming platform customers.
- Troubleshoot playback errors across various devices, including Smart TVs, mobile, and tablets.
- Maintain comprehensive knowledge of the latest platform content releases and feature updates.
- Collaborate with international teams to escalate complex technical feedback to improve service reliability.
- Maintain a high standard of customer satisfaction through empathetic and professional communication.
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