Swedish Speaking Video Streaming Customer Expert
New
M
Mercier Consultancy GroupVideo Streaming
Greece. Germany. Spain. Norway. Denmark. FinlandFull-TimeEntry
SalaryCompetitive Monthly Salary; Two extra salaries per year (13th and 14th salary); Monthly Performance Bonus included
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent Swedish (spoken and written)
- Required Skills
- TroubleshootingTechnical supportCRMCustomer support
Requirements
- Native or fluent Swedish (spoken and written) is essential for this role.
- Strong passion for streaming technology and digital content consumption.
- Excellent communication skills and an empathetic approach to customer support.
- Ability to thrive in a remote work environment while remaining connected to a supportive team.
- Proficiency in basic computer navigation and digital platform troubleshooting.
Responsibilities
- Provide expert, high-quality assistance to users of our global streaming platforms via chat, email, and phone.
- Troubleshoot technical playback issues, subscription billing, and application navigation for Swedish-speaking customers.
- Guide users through personalized content discovery to enhance their overall engagement with the streaming platform.
- Maintain detailed records of customer inquiries and resolution steps within the CRM system.
- Collaborate with internal departments to identify emerging trends in streaming platform usage and feedback.
- Ensure all interactions reflect the premium quality and innovative spirit of our streaming partner.
- Adhere to security and privacy guidelines to protect user streaming account data.
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