Spanish Speaking Zalando Customer Expert
New
M
Mercier Consultancy GroupRetail Fashion
Greece. Germany. France. Switzerland. Italy. NetherlandsFull-Time
SalaryCompetitive Monthly Salary. 2 Extra Salaries Per Year (13th and 14th salary bonus).
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Job Details
- Languages
- Native or fluent Spanish (spoken and written); Proficiency in English
- Required Skills
- Customer support
Requirements
- Native or fluent Spanish (spoken and written).
- Proficiency in English for team collaboration and training purposes.
- Valid EU passport (mandatory).
- A passion for fashion and the retail industry.
- Excellent communication and problem-solving skills.
- Resilient, positive, and customer-oriented mindset.
Responsibilities
- Provide world-class support for Zalando customers regarding online retail orders and fashion inquiries.
- Manage complex customer issues related to shipping, returns, and payments within the retail ecosystem.
- Deliver professional communication across various channels including chat, email, and telephone.
- Maintain deep product knowledge to offer personalized shopping advice and styling recommendations.
- Ensure high customer satisfaction scores by resolving retail-related inquiries with accuracy and efficiency.
- Collaborate with internal teams to streamline online shopping experiences for the Spanish market.
- Process customer feedback to assist in the continuous improvement of retail service standards.
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