Dutch Speaking Customer Expert
M
Mercier Consultancy GroupAutomotive
Greece. Germany. Belgium. Switzerland. France. AustriaFull-Time
SalaryCompetitive Monthly Salary with 13th and 14th salary bonuses per year.
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Job Details
- Languages
- Native or fluent Dutch; professional proficiency in English.
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Native or fluent Dutch (spoken and written).
- Professional proficiency in English to communicate within our diverse international team.
- Exceptional communication skills and a customer-centric mindset.
- Previous experience in the automotive industry (ideally).
- Strong problem-solving abilities.
- Capability to handle premium inquiries with patience and technical interest.
- A genuine passion for the automotive industry.
- Drive to excel in a high-performance environment.
Responsibilities
- Act as the primary point of contact for Mercedes-Benz clientele, providing expert support with the professionalism synonymous with the brand.
- Navigate complex automotive inquiries, offering detailed information on vehicle features, service schedules, and maintenance protocols.
- Manage and resolve customer concerns efficiently, ensuring a seamless experience that upholds the prestige of the Mercedes-Benz automotive identity.
- Collaborate with international teams to deliver high-quality support solutions tailored to the needs of the Dutch-speaking market.
- Maintain accurate records of customer interactions within our dedicated CRM, ensuring data integrity and follow-up consistency.
- Participate in continuous product training to stay updated on the latest innovations and hybrid/electric vehicle technologies within the automotive sector.
- Contribute to the achievement of performance KPIs, striving for excellence in customer satisfaction and service quality.
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