Dutch Speaking Customer Expert for Dyson
M
Mercier Consultancy GroupConsumer Electronics
Greece. Germany. Belgium. Switzerland. France. AustriaFull-Time
SalaryCompetitive monthly salary with 13th and 14th salary bonuses per year.
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Job Details
- Languages
- Native or fluent Dutch (spoken and written)
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRM
Requirements
- Native or fluent Dutch (spoken and written) is mandatory for this role.
- Strong passion for consumer electronics and a genuine interest in Dyson's innovative product line.
- Excellent communication skills, with a professional and empathetic approach to customer service.
- Ability to work remotely within Greece, ensuring a stable home office environment.
- Tech-savviness and the ability to explain complex technical concepts in an accessible manner.
Responsibilities
- Provide high-end technical support and product guidance for Dyson’s advanced range of consumer electronics.
- Deliver exceptional customer experiences via phone, email, and chat, maintaining the premium brand standards of Dyson.
- Assist customers with troubleshooting, product installation, and maintenance inquiries related to vacuum cleaners, air treatment, and hair care technology.
- Identify customer needs and offer bespoke solutions that showcase the innovation of the Dyson portfolio.
- Maintain detailed customer records within the CRM system to ensure follow-through and resolution.
- Contribute to team targets by maintaining high customer satisfaction ratings and efficiency metrics.
- Stay up-to-date with the latest product launches and technological advancements within the consumer electronics sector.
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