Customer Care Agent (Dutch Speaking)
M
Sofia, Sofia City Province, Bulgaria. Germany. Belgium. Switzerland. France. AustriaFull-Time
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Native or fluent Dutch
- Required Skills
- Customer serviceTechnical supportCRM
Requirements
- Native or fluent Dutch (spoken and written).
- Proven experience in customer service or a related technical support role.
- Strong communication skills with a professional demeanor suitable for the energy industry.
- Ability to work independently in a remote setting while maintaining high productivity levels.
- Resilience and a proactive mindset to handle complex customer queries effectively.
Responsibilities
- Act as the primary point of contact for Dutch-speaking clients regarding their energy accounts and service plans.
- Provide expert guidance on energy consumption, billing inquiries, and sustainable utility solutions.
- Manage incoming customer requests via phone, email, and digital chat platforms with efficiency and empathy.
- Maintain accurate records of customer interactions within our specialized energy industry CRM database.
- Troubleshoot technical or administrative issues related to energy meter readings and contractual agreements.
- Collaborate with internal departments to resolve escalated client concerns, ensuring long-term satisfaction.
- Adhere to strict quality and compliance standards required within the European energy sector.
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