Customer Success Manager EMEA
New
R
Remote PeopleHRTech
Remote - EMEAFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent professional English.
- Required Skills
- Stakeholder managementCustomer SuccessAccount ManagementCRM
Requirements
- Previous experience in Customer Success, Account Management, Client Services, or another highly customer-facing role within a B2B environment.
- Experience managing a portfolio/book of business and taking ownership of customer relationships.
- Strong understanding of customer retention, churn management, and account growth.
- Commercial mindset with the ability to recognize and develop expansion opportunities naturally.
- Strong operational rigor and ability to manage multiple customers, priorities, and follow-ups simultaneously.
- Excellent communication and stakeholder management skills.
- High emotional intelligence and the ability to navigate difficult or sensitive customer conversations.
- Strong professional curiosity to understand the customer's broader business context.
- Comfortable working independently in a fast-moving, remote, international environment.
- Fluent professional English.
Responsibilities
- Own and manage a portfolio of approximately 50–60 customers across EMEA.
- Build trusted, long-term relationships with customers and become a key point of contact for their needs.
- Drive customer retention, satisfaction, and account growth across your portfolio.
- Proactively identify customers at risk of churn and develop strategies to address concerns.
- Lead challenging customer conversations with empathy, professionalism, and a solutions-oriented mindset.
- Identify and develop upsell and cross-sell opportunities across EOR, Global Payroll, Recruitment, and Mobility solutions.
- Coordinate with internal teams and partners to resolve complex customer needs.
- Maintain accurate customer information and insights within CRM systems.
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