Mid-Market Customer Success Manager - EMEA
New
A
AshbyB2B SaaS, Recruiting
Remote - European UnionFull-TimeMiddle
Salary€45K - €105K; Tier 1: €85K – €105K; Tier 2: €60K – €78K; Tier 3: €45K – €57K; GBP: £75K – £101K
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Job Details
- Experience
- At least two years
- Required Skills
- Project ManagementData AnalysisStakeholder managementCustomer SuccessCRM
Requirements
- At least two years of customer success experience in B2B SaaS.
- Experience supporting the implementation and adoption of complex technologies.
- Track record managing a book of ~60 mid-market customers.
- Experience working with technically complex products.
- Strong communication skills with the ability to explain complex concepts in simple terms.
- Proficiency in managing cross-functional relationships across Sales, Marketing, and Product.
- Experience using data to prioritize work and improve processes.
- Detail-oriented with experience in CRM maintenance and project management.
- Previous experience as a recruiter, hiring manager, or interviewer is a plus.
Responsibilities
- Implement, train, and support the adoption of Ashby for mid-market customers across EMEA.
- Manage a book of approximately 60 mid-market customers.
- Execute four to eight-week implementations while delivering continuous value.
- Act as a product and industry expert to drive hiring excellence for customers.
- Develop relationships across a broad set of stakeholders to ensure adoption and retention.
- Provide the voice of the customer to internal Product, Sales, and Operations teams.
- Craft repeatable processes to allow the go-to-market team to scale.
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