Customer Success Manager
New
H
HubSpotSoftware
Remote - IrelandFull-TimeMiddle
Salary€56.900 — €78.235 EUR (includes base salary, on-target commission, and annual bonus targets)
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Problem SolvingNegotiationDigital MarketingCustomer SuccessLLMAccount ManagementCRM
Requirements
- 2+ years of experience in a client-facing or account management role.
- Fluency in written and spoken English.
- Strong business acumen with consultative, problem-solving, and issue resolution skills.
- Solid knowledge of the media/digital landscape.
- Ability to balance demanding expectations while maintaining performance.
- Strong negotiation skills with experience in financial conversations and cancellation management.
- Ability to build and maintain relationships and manage expectations.
- Proficiency or ability to quickly learn Loop Marketing, AEO, and LLM technologies.
Responsibilities
- Manage 150 – 180 customer relationships, including new and long-term clients.
- Work with customers to identify their goals and align them with necessary resources.
- Partner with cross-functional teams for onboarding, up-sell, x-sell, and renewals.
- Conduct 4-5 daily deep-dive customer meetings to provide strategic and tactical recommendations.
- Promote growth and retention by identifying and qualifying opportunities for additional HubSpot products.
- Address technical roadblocks and recommend core integration solutions.
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