Customer Success Manager
New
M
MakersiteSustainability Software
EUFull-TimeMiddle
Salary70,000 - 80,000 EUR per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementComplianceCustomer SuccessAccount ManagementRisk ManagementCRM
Requirements
- 5+ years of experience leading high-value, complex enterprise software implementations or customer success engagements.
- Proven track record within manufacturing or industrial organisations.
- Solid understanding of risk management, compliance, and cost optimisation in the context of sustainability.
- Strong project management skills with the ability to develop and execute detailed project plans.
- Excellent communication and interpersonal skills for building relationships with technical and business stakeholders.
- Technical proficiency in sustainability software tools and platforms.
- Familiarity with customer success platforms and CRM tools.
- Experience with European regulatory environments and sustainability standards.
- Ability to work independently in a remote environment managing multiple priorities.
Responsibilities
- Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals.
- Offer domain and technical support on risk management, compliance, and cost optimization.
- Drive customer renewals by ensuring they achieve their desired outcomes.
- Identify opportunities for upselling and cross-selling to promote customer growth.
- Partner with the implementation team to ensure smooth onboarding and ongoing service delivery.
- Create and maintain success sheets, project documentation, and reports for stakeholders.
- Act as the voice of the customer to advocate for their needs and drive service improvements.
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