Senior Customer Success Manager
New
S
SPARETECHB2B SaaS, Manufacturing
Decide every day whether you work from home, at our Stuttgart or Munich office, or at any Design Office in GermanyFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- German and English
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- Substantial experience in process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B).
- Proven success in reducing time-to-value, expanding business, and maintaining 90%+ retention in B2B SaaS Enterprise.
- Operational focus with the ability to prioritize tasks and work independently across hierarchy levels.
- Ability to connect with key decision-makers.
- Willingness to travel 2-4 times per month for customer relationship building.
- Firsthand experience with manufacturing processes and the manufacturing industry.
- Deep product knowledge to resolve client issues and optimize adoption.
- Fluent in both German and English.
Responsibilities
- Own the post-sales journey from handover to onboarding, usage, renewals, and upsells.
- Develop the customer base through proactive outreach, on-site visits, and dedicated events like webinars or roundtables.
- Represent the company at customer events and regional meetups.
- Drive personal and professional development while strengthening the team.
- Work with the Customer Success Management team and VP to develop processes, tools, and product offerings.
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