Senior Customer Success Manager - Germany
New
C
ChainguardCybersecurity
GermanyFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Cloud ComputingLinuxCustomer SuccessAccount Management
Requirements
- 5+ years of experience in enterprise, customer-facing roles such as Customer Success, Professional Services, or Technical Account Management.
- Proven experience collaborating with both technical and business-oriented teams.
- Relevant domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, vulnerability management, or regulatory compliance.
- Strategic mindset with the ability to manage a portfolio autonomously and drive complex customer outcomes.
- Entrepreneurial approach to building new processes and practices.
- High emotional intelligence and strong priority management skills.
- Demonstrated commitment to continuous personal and professional development.
- Strongly preferred: Previous early-stage startup experience.
- Strongly preferred: Passion for technology and cybersecurity.
- Strongly preferred: Hands-on technical experience with AWS, GCP, Azure, Linux, or containers.
Responsibilities
- Partner with customers and internal teams to define success plans, requirements, and business goals.
- Act as the voice of the customer to advocate for product needs and influence internal team priorities.
- Collaborate with Technical Support and Engineering to ensure timely resolution of customer issues.
- Develop technical product expertise to help customers optimize their use of Chainguard solutions.
- Facilitate customer education on product features, security principles, and best practices.
- Partner with sales teams to drive account renewals, expansions, and churn reduction strategies.
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