Customer Success & Partner Onboarding Manager
New
Q
qiibeeLoyalty, hospitality, travel
GermanyFull-TimeMiddle
SalaryCompetitive monthly salary package
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Job Details
- Languages
- Fluent in English and German (spoken and written) — mandatory.
- Experience
- 2–4 years of experience
- Required Skills
- Data AnalysisRESTful APIsCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- Fluent in English and German (spoken and written).
- 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding.
- Experience in the loyalty, hospitality, or travel industry preferred.
- Proficiency in AI tools (e.g., ChatGPT, Claude, Copilot) for writing, research, data analysis, and automation.
- Hands-on experience with HubSpot or comparable CRM systems.
- Solid understanding of digital integrations such as API connections and campaign dashboards.
- Highly structured with the ability to manage multiple projects simultaneously.
- Empathetic communicator with a consultative, solution-oriented mindset.
- Strong sense of ownership from first contact to successful partner activation.
Responsibilities
- Manage end-to-end onboarding of new customers from setup to go-live.
- Coordinate and guide partners through the Launch Checklist, ensuring milestones are completed on time.
- Serve as the primary relationship manager for all active customers.
- Support customers in optimizing visibility and performance through improved communication and campaigns.
- Ensure all communication and visuals meet brand and compliance guidelines.
- Maintain the HubSpot CRM by using AI to log interactions and enrich data.
- Conduct regular customer reviews, analyzing performance data to identify improvements.
- Support issue resolution and customer feedback loops to improve the customer experience.
- Accelerate issue resolution by using AI to categorize tickets and draft responses.
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