Senior Customer Success Manager
New
C
ChainguardCybersecurity
Germany - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Cloud ComputingLinuxCustomer Success
Requirements
- 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams.
- Relevant domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, or vulnerability management.
- Strategic and proactive mindset with the ability to take full ownership of a customer portfolio.
- Strong decision-making skills regarding customer escalations and conflict de-escalation.
- Entrepreneurial mindset with experience building new processes or practices.
- High emotional intelligence and strong priority management skills.
- Commitment to continuous personal and professional development.
- Experience with cloud computing environments (AWS, GCP, Azure), Linux, and containers (strongly preferred).
- Previous early-stage startup experience (strongly preferred).
Responsibilities
- Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements and goals.
- Support the full Business Value Realization cycle to ensure customers can prove value internally.
- Act as the voice of the customer by advocating for requirements and influencing internal teams.
- Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
- Develop hands-on technical knowledge of Chainguard to help customers optimize their product use.
- Collaborate with customers and the internal Education team on product features, best practices, and security principles.
- Work with sales teams to identify opportunities to renew and expand customers while minimizing churn risks.
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