Customer Success Manager (International)
New
U
UnitiReal Estate SaaS
Based in the London area, multiple time zonesFull-TimeMiddle
Salary$110K - $135K
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Job Details
- Experience
- 3–5 years
- Required Skills
- SalesforceCustomer SuccessSaaSHubSpotAccount Management
Requirements
- 3–5 years in Customer Success, Account Management, or Strategic Partnerships at a SaaS or AI company.
- Experience managing customers across multiple countries or time zones.
- Strong understanding of the customer lifecycle from pilot through renewal and expansion.
- Proficiency with CRM tools like Salesforce or HubSpot.
- Proficiency with project management tools like Monday.com.
- Experience with BI tools and analyzing adoption metrics.
- Ability to run ambiguous customer situations end-to-end.
- Based in or around London.
- Flexibility to work across time zones to support an international customer base.
Responsibilities
- Own the post-sale relationship for every international operator on your book including onboarding, adoption, renewal, and expansion.
- Run the kickoff and pilot phase alongside the Implementation Manager through go-live.
- Monitor agent performance and operator health weekly, including call quality and conversion metrics.
- Lead renewal conversations and identify expansion paths into additional agent families and channels.
- Translate international operator feedback into product requirements for the Product and Engineering teams.
- Maintain internal systems including health scores, churn risk indicators, and expansion forecasts in Monday.com.
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