Technical Customer Success Manager - EMEA
New
P
PostHogSoftware Development
Remote (EMEA)Full-TimeMiddle
SalaryThis role comprises a base salary component, plus a bonus for hitting/exceeding customer retention targets. The salary in our compensation calculator is the OTE (80/20).
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SQLProduct AnalyticsDebuggingCustomer SuccessA/B testing
Requirements
- Technically capable with the ability to troubleshoot code-related issues and advise on configuration.
- Ability to raise pull requests (PRs) to fix bugs when necessary.
- Deep understanding of how product teams operate, collaborate, and ship features.
- Strong customer focus with a proactive approach to removing blockers for users.
- Capability to manage approximately 40 accounts at scale.
- Experience with developer tools, product analytics, session replay, feature flags, A/B testing, or data warehouses is a plus.
- Previous experience in a technical account management or pre-sales role is preferred.
Responsibilities
- Build and maintain strong relationships with key stakeholders at 25-40 assigned customer accounts.
- Act as the primary technical point of contact, investigating and debugging customer issues independently.
- Advise customers on configuration best practices across PostHog products.
- Manage the commercial side of accounts, including pricing questions and credit renewals.
- Monitor product usage and revenue health data to proactively prevent customer churn.
- Gather and communicate customer feedback to the wider PostHog team to influence product development.
- Respond promptly to customer queries via Slack, support tickets, and email.
View Full Description & ApplyYou'll be redirected to the employer's site
