Customer Success Manager Mid Market - UKI
New
H
HubSpotSoftware
Remote and Flex in the UKFull-TimeMiddle
Salary56,900 - 78,235 EUR per year
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- NegotiationDigital MarketingCustomer SuccessSaaSLLMAccount Management
Requirements
- 2+ years of experience in a client-facing or account management role.
- Fluency in written and spoken English.
- Business savvy with consultative, problem-solving, and issue resolution skills.
- Strong knowledge of the media/digital landscape.
- Ability to manage demanding expectations and balance a high volume of client relationships.
- Strong negotiation skills with experience navigating financial conversations.
- Ability to quickly learn and apply knowledge of Loop Marketing, AEO, and LLMs.
- Proven ability to build and maintain strong relationships and manage customer expectations.
- Self-starter mindset with a focus on continuous learning.
Responsibilities
- Manage a book of 150–180 customer relationships ranging from new to long-term users.
- Conduct 4-5 proactive deep-dive meetings daily to review progress and provide strategic and tactical recommendations.
- Partner with cross-functional teams to manage onboarding, renewals, and up-sell/x-sell opportunities.
- Help customers adopt the HubSpot platform and resolve technical roadblocks or integration challenges.
- Promote growth within the install base by scoping and qualifying opportunities for additional products and services.
- Maintain high customer retention through proactive engagement and issue resolution.
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