Customer Care Agent (Dutch Speaking)
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Work remotely from any location within GreeceFull-Time
SalaryCompetitive Monthly Salary.
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Job Details
- Languages
- Native or fluent Dutch; professional proficiency in English
- Required Skills
- Problem SolvingCustomer service
Requirements
- Native or fluent Dutch (spoken and written).
- Professional proficiency in English for internal communications and training.
- Exceptional communication skills with a focus on problem-solving in a fast-paced energy sector environment.
- Ability to work remotely from any location within Greece.
- Customer-centric mindset.
Responsibilities
- Serve as the primary point of contact for Eneco customers, providing expert guidance on energy solutions and billing inquiries.
- Assist customers with the management of their energy accounts, including meter readings, contract updates, and service adjustments.
- Promote sustainable energy practices by educating customers on Eneco’s green initiatives and renewable energy products.
- Resolve technical and service-related issues with empathy and efficiency, maintaining high levels of customer satisfaction.
- Process customer data accurately within internal systems, ensuring compliance with energy sector regulations.
- Contribute to the continuous improvement of the service experience by providing feedback on common customer concerns within the energy market.
- Collaborate with cross-functional teams to ensure seamless service delivery for all Dutch-speaking clients.
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