Customer Service Representative - Dutch Speaking
M
Mercier Consultancy GroupTravel Industry
Greece. Germany. Belgium. Switzerland. France. AustriaFull-Time
SalaryCompetitive Monthly Salary with additional 13th and 14th salaries per year.
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Job Details
- Languages
- Native or fluent Dutch, proficiency in English
- Required Skills
- Problem SolvingCustomer support
Requirements
- Native or fluent Dutch (spoken and written) is strictly required for this role.
- Proficiency in English to ensure effective communication within our international team.
- A passion for the travel industry and a genuine interest in assisting global travelers.
- Strong problem-solving skills.
- A high degree of digital literacy.
- Ability to thrive in a remote work environment while remaining connected to company culture.
Responsibilities
- Deliver exceptional customer support to Booking.com users, ensuring seamless travel experiences.
- Assist travelers with booking modifications, cancellations, and complex itinerary queries.
- Act as a brand ambassador for one of the most recognizable names in the global travel industry.
- Resolve technical and service-related issues through phone, email, and chat channels.
- Maintain high levels of customer satisfaction by providing empathetic and efficient solutions.
- Collaborate with international team members to optimize service delivery standards.
- Contribute to the continuous improvement of support protocols within the travel sector.
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