Italian Speaking Zalando Customer Expert
M
Mercier Consultancy GroupE-commerce, Retail
Greece. Germany. Switzerland. France. Belgium. AustriaFull-Time
SalaryCompetitive Monthly Salary. 2 Extra Salaries Per Year (13th and 14th salary). Monthly Performance Bonus.
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Job Details
- Languages
- Italian
- Required Skills
- Problem SolvingCustomer support
Requirements
- Native or fluent Italian (spoken and written).
- Strong interest in the e-commerce and retail industry.
- Excellent communication and problem-solving skills.
- Adaptable and eager to thrive in a fast-paced, customer-centric retail environment.
- Proven ability to work independently while contributing to a collaborative team atmosphere.
Responsibilities
- Act as the primary point of contact for Italian-speaking customers, providing high-quality support for online retail inquiries.
- Assist shoppers with order tracking, returns, exchanges, and general account management within the Zalando ecosystem.
- Maintain deep product and service knowledge to offer personalized retail solutions to every customer.
- Identify and resolve customer concerns efficiently to ensure maximum satisfaction and loyalty to the brand.
- Collaborate with international team members to streamline retail support processes and improve service benchmarks.
- Engage with multi-channel communication tools, including live chat, email, and telephone, to maintain professional service standards.
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