Customer Expert - Spanish, Portuguese or Italian
D
David Kennedy RecruitmentCustomer Service BPO
Athens or Thessaloniki (option fully remote within Greece)Full-TimeEntry
SalaryCompetitive monthly salary package
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Job Details
- Languages
- Spanish, Portuguese, or Italian (fluent or native-level); English (good communication skills)
- Required Skills
- Problem SolvingTroubleshootingActive listeningCustomer support
Requirements
- Fluent or native-level in one of the languages Spanish, Portuguese or Italian
- Good English communication skills
- Strong verbal and written communication abilities
- Excellent active listening and problem-solving skills
- Comfortable using computers and basic technology tools
- Customer-focused mindset with a positive and professional attitude
- Ability to work independently in a remote environment
- Previous customer support, troubleshooting, or customer service experience
- Experience working in contact centre, BPO, retail, hospitality, or support environments
- Experience using CRM systems or customer service tools
Responsibilities
- Provide customer support via phone, email, and chat channels
- Handle customer inquiries related to products and services in a professional manner
- Investigate customer concerns and identify the root cause of issues
- Resolve complaints efficiently and ensure timely follow-up until resolution
- Research customer cases using internal tools and resources
- Maintain accurate customer records and update CRM systems accordingly
- Escalate complex issues when necessary to ensure customer satisfaction
- Deliver a high standard of customer service across all interactions
- Contribute to a positive, collaborative, and team-oriented work environment
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