Lithuanian Speaking Support Specialist
New
M
Mercier Consultancy GroupCustomer Support Services
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Lithuania. Poland. Spain. PortugalFull-Time
SalaryCompetitive Monthly Salary.
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Job Details
- Languages
- Native or fluent Lithuanian (spoken and written); strong proficiency in English.
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Native or fluent Lithuanian (spoken and written).
- Strong proficiency in English for international corporate communication.
- Professional mindset tailored to the Customer Support Services industry.
- Excellent problem-solving abilities.
- Positive, team-oriented attitude.
- Previous experience in a support-oriented role is considered a distinct advantage.
Responsibilities
- Deliver exceptional omnichannel support to international clients in the Customer Support Services sector.
- Resolve complex inquiries through clear, professional communication in native or fluent Lithuanian.
- Maintain high quality standards to ensure customer satisfaction and brand loyalty.
- Collaborate with internal teams to identify and escalate technical or operational issues efficiently.
- Document all interactions accurately within the client's CRM system to maintain service excellence.
- Participate in ongoing training to stay updated on product specifications and industry best practices.
- Proactively contribute to team goals by meeting performance metrics and service level agreements.
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