Senior Technical Support Engineer

South KoreaFull-TimeSenior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

5+ years of experience in technical support, systems engineering, or security operations.
Deep understanding of SIEM architectures and log pipelines.
Proficiency in network protocols including TCP/IP, DNS, HTTP, and Syslog.
Expertise in Linux systems, troubleshooting, and performance tuning.
Hands-on experience with log parsing and normalization (regex, JSON, CEF, LEEF).
Experience with cloud platforms including AWS, Azure, and GCP.
Strong knowledge of security technologies such as firewalls, IDS/IPS, EDR, and IAM.
English language fluency is a must for this role.
Experience supporting enterprise or MSSP customers is preferred.
Background in SOC operations or incident response is preferred.
Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms is preferred.
Ability to operate in 24x7 global support environments.

Act as the primary escalation point for critical and high-impact customer issues.
Lead and perform hands-on troubleshooting for complex break-fix scenarios involving SIEM pipelines, log ingestion, parsing, and normalization.
Troubleshoot network security, IDS/IPS, endpoint, and cloud telemetry issues.
Participate directly in support ticket rotation, including on-call and weekend coverage.
Drive root cause analysis and ensure corrective and preventive actions are implemented.
Engage directly with customers during Severity 1 / business-impacting incidents.
Communicate clearly and confidently with security teams, architects, and leadership regarding incident resolution.
Work closely with Engineering, Product, DevOps, and SOC teams to advocate for operational readiness.
Provide customer feedback to influence product improvements and assist with release validation.

View Full Description & ApplyYou'll be redirected to the employer's site