Help Desk Administrator
New
N
NexplayManaged IT Services
Remote (Philippines), Ability to work North America business hours when requiredFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Excellent verbal and written English communication
- Experience
- 5+ years
- Required Skills
- AWSCybersecurityAzure
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in Help Desk Administration, Systems Administration, and MSP environments.
- Proficiency in Windows Server Administration, Active Directory, and Group Policy.
- Experience with Microsoft 365 administration and Multi-Factor Authentication (MFA).
- Strong technical skills in VMware, DNS, DHCP, VPN, TCP/IP, and firewall management.
- Experience with RMM platforms such as ConnectWise, N-able, SolarWinds, or ManageEngine.
- Technical knowledge of Microsoft Azure or AWS cloud environments.
- Proficiency in PowerShell scripting for task automation.
- Excellent verbal and written English communication skills.
- Ability to work North America business hours when required.
- Reliable high-speed internet connection and dedicated professional home office setup.
Responsibilities
- Monitor and maintain Windows servers, workstations, networks, and cloud environments.
- Serve as an escalation point for complex support issues including server, network, and application problems.
- Manage Active Directory, Group Policy, Microsoft 365, and identity management.
- Perform root cause analysis and develop PowerShell scripts for automation.
- Assist with vulnerability remediation and endpoint security initiatives.
- Maintain accurate documentation for systems and client configurations.
- Mentor junior technicians and collaborate with engineering and account management teams.
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