L3 Systems Administrator

1840 & CompanyManaged IT Services

PhilippinesFull-TimeSenior

Salary10 - 12 USD per hour

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Job Details

10+ years experience working in IT Industry
2+ years minimum experience working at a managed IT services provider (MSP) in a System Administrator capacity
University or college degree in IT or related field is preferred
Experience managing, configuring and deploying Microsoft Windows Server 2016+ and SQL Server 2016+
Proficiency with Microsoft 365 (Identity, Exchange Online, SharePoint, Intune, Azure)
Experience with virtualization technologies including VMware vSphere 7.0+ and Microsoft Hyper-V 2008+
Knowledge of Cisco, Palo Alto, and Juniper network equipment
Experience with backup solutions such as Veeam and Datto
Knowledge of SAN/NAS devices and VoIP technologies
Obtained industry certifications such as Cisco, Microsoft, VMware, Palo Alto, Veeam
Proven technical, analytical, and problem-solving skills

Perform remote and on-site tech support of hardware, software and network issues for various clients
Design and implement network and server solutions to fulfill clients' business requirements
Proactively monitor ticketing system to ensure timely resolution of client tech support issues
Keep customers informed of incident progress, notify them of upcoming changes or outages
Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites
Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives
Assist technical support team members with any issues needing help or escalation
Work with assigned project leads and project managers to ensure the successful deployment of projects
Professionally document all work performed and submit accurate timesheets

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